Transformative hospitality training for luxury yachts and residences.
Unleash the power of your crew.
Imagine your crew not just meeting expectations, but exceeding them at every turn. Picture guests not just satisfied, but utterly delighted and eager to come back…
This is the power of our unique hospitality and communications training for the yachts and luxury residences, designed to:
- Transform your guest experiences
- Revolutionise your crew’s approach
- Drive repeat bookings
Why is this training different?
In a world where “exceeding expectations” is the baseline, we’ll equip your crew to craft truly unique experiences, surprising and delighting guests in ways they never imagined.
This isn’t your typical “how to serve a drink” training. At The Crew Academy, we pioneer groundbreaking training programs for the yachting industry.
In partnership with renowned hospitality expert Paul Martin, this program delves deep into the psychology of service, empowering your crew to anticipate needs, create unforgettable moments, and build genuine connections with guests.
Transform your crew.
Masters of anticipation
We’ll let you into a little secret. Often, guests don’t know what they truly want until it’s presented to them. Your crew will learn to anticipate guest needs before they are even voiced, becoming masters of intuitive service.
Empowerment, not servitude
We instil a sense of pride and purpose in your crew, helping them understand that they are not merely servants, but skilled professionals with the ability to curate exceptional experiences.
Seizing the moment
We foster a proactive and opportunistic mindset, encouraging your crew to seize every opportunity to enhance the guest experience, turning ordinary moments into extraordinary memories.
Meet Paul Martin
Paul Martin isn’t just a trainer; he’s a hospitality revolutionary. With over 30 years of experience working with the world’s most elite establishments, including iconic names like Hotel de Paris, The Ritz Carlton, and Waldorf Astoria, Paul brings a wealth of knowledge and a contagious passion to every session.
But Paul is more than just a hospitality expert. He’s a master communicator, a human connection specialist, and a firm believer in unlocking inner potential. As well as a world-champion mixologist (seven global titles and two Guinness World Records!).
Now, he’s bringing this transformative approach to the yachting industry, to ensure that crew don’t simply talk about exceeding expectations, they actually do.
What does the training cover?
We work with you to design a program that covers the areas most important to your crew, including areas like:
- Engaging and impactful service.
- Building instant rapport with guests.
- Providing exceptional recommendations.
- Fostering loyalty and repeat bookings.
- Bartending and mixology.
The Format.
Tailored to you
Just like every yacht is unique, so is our training which is fully customisable to your specific needs, goals, and budget. Whether it’s a single-day intensive session or an ongoing development programme, we’ll create a bespoke solution that fits perfectly.
Immersive & Interactive
Our face-to-face training takes place either on board your yacht or in a residential setting, providing an immersive and focused learning environment.
Engagement is Key
Learning should be enjoyable! Our sessions are dynamic and interactive, combining knowledge sharing with entertaining role-play and practical exercises.
The Outcome.
Our training is an investment in your crew and your yacht’s success.
By transforming your crew into brand ambassadors who deliver exceptional service and create unforgettable experiences, you’ll cultivate guest loyalty and drive repeat bookings.
After all, guests may come for the luxurious yacht and stunning destinations, but they’ll return for the exceptional service and personalised experiences provided by your extraordinary crew.
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