Provides a comprehensive guide to the role of a valet, as well as the diverse knowledge and practical skills required within this position.
Description
The Crew Academy’s GUEST-accredited Advanced Valet Service course students with the expertise needed to provide unrivalled luxury valet services and anticipate guest needs on board.
Discover the art of establishing rapport with guests whilst upholding absolute confidentiality and discretion. Learn expert skills from assisting guests and managing household tasks to acting as a trusted personal assistant and even chauffeuring. Handle guest belongings with meticulous care and expand your garment knowledge to confidently assist with wardrobe choices.
Master basic sewing techniques for efficient repairs, as well as specialised care for delicate items. Refine your ironing and pressing skills across various garments and learn how to maintain different shoe styles.
Finally, elevate your personal valet services by anticipating guest needs, meticulously planning before arrival, and exceeding expectations to create a truly exceptional experience.
For further inquiries contact info@yachtcrew.uk.
To find out more about Interior courses read our Interior Brochure.
Your Trainer - Sarah Wood
Born and raised on Canada’s Great Lakes, Sarah spent over ten years working between luxury estates and various superyachts, working her way up to Chief Stewardess on 40 to 85m vessels.
Since joining the Crew Academy team Sarah has been refreshing the interior courses and is excited to share her experience and love for the industry as an IAMI GUEST approved trainer, teaching an assortment of interior courses. Our blended eLearning courses include a face-to-face session with Sarah.
Course Format
Total of 18 hours of blended learning which takes place online allowing students to join from any time-zone and location.
- Video introduction to Unit (10 minutes)
- Guided eLearning / Self-study through Virtual Learning Environment (12.5 hours)
- Series of multiple-choice knowledge checks throughout course
- 1:1 tuition with trainer (1 hour)
- 2-part practical assessment comprising of:
- 1 research assignment
- 1 video assignment
- Online written examination (1 hour)
Equipment:
- Good internet, computer & printer
- Device with video capabilities
- Iron & ironing board
- Assortment of items for practical assessment:
- Dress shoes
- Shoe polish
- Needle & thread
- A garment that needs mending (tear, loose hem, missing button)
- A tie
- Clothing hangers
- Dress pants / trousers
- Sweater
Key Takeaways
A certificate will be issued through the successful passing of the online examination.
After completing the course, you will officially be part of our Alumni community and will have free access to our Mental Health courses for free as well as discounts on other courses.
Modules
- Criteria for efficient valet duties
- Guest care and wardrobe management
- Handling Guest Items and Grooming Care
- Pre-arrival handling for valets
Learning Outcomes:
- The importance of the relationship between the guest and the valet
- The importance of upholding the utmost discretion and confidentiality
- How to apply professional & efficient valet services & anticipate guest needs.
- The duties of a valet, including acting as a butler, house person, secretary & chauffeur
- The principles of professional valet service & its use for present & future roles onboard & beyond
- How to apply high standards of care when handling guest garments, shoes, and personal items
- How to apply high standards of care and discretion when handling or [acing delicate items
- How to provide a range of luggage packing techniques including luxury suitcase packing
- How to correctly & efficiently arrange guest garments & personal items.
- The vast range of garment recognition & terminology & appropriate attire for occasions
- How to provide correct cleaning methods for a range of different styles & types of shoes
- The different types and styles of ties and how to correctly tie a bow ties & a gentleman's tie
- How to iron & press various items of guest clothes including starching of appropriate items
- How to care for and correctly store specialised items, such as fur, leather & shearling
- How to handle & care for hats, wigs & hair pieces
- How to provide minor sewing repairs to guest garments
- How to handle & care for guest grooming items & equipment
- How to prepare & provide a luxury bath & spa bath for a guest
- How to prepare and plan personal valet services for pre-guest arrival